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Angkor Wat, Cambodia
Halong Bay, Vietnam
Hoi An, Vietnam
Vietnam
Hanoi, Vietnam
Hanoi, Vietnam
Halong Bay, Vietnam
Hoi An, Vietnam
Hoi An, Vietnam
Phuc Kien Assembly Hall, Hoi An, Vietnam
Ho Chi Minh City, Vietnam
Ho Chi Minh City, Vietnam
Cu Chi Tunnels, Vietnam
Phnom Penh, Cambodia
Independence Monument, Phnom Penh, Cambodia
Siem Reap, Cambodia
Siem Reap, Cambodia
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Vietnam & Cambodia Discovery

Operated by TripADeal
Hanoi, Ho Chi Minh City, Phnom Penh & more
Uncover two spectacular gems of Asia on an unforgettable small group tour
Visit the ancient temples of Angkor Wat, Angkor Thom & more
Dates: 6 Aug 2024 - 21 Dec 2025
Earn & Use Qantas Points
Return international full-service flights & two internal flights
Overnight junk boat cruise in Ha Long Bay
12 nights of 4-star hotel accommodation
17 meals including daily breakfast
Overview
Map

Overview

A spectacular collision of ancient and modern worlds, Vietnam and Cambodia, are two of the brightest jewels in Southeast Asia’s crown. Discover why with this small group 15-day highlights package showcasing the complicated history and fascinating culture of both countries.

Explore Vietnam’s charming capital Hanoi, undertake an overnight cruise of spectacular UNESCO World Heritage-listed Ha Long Bay and discover the relics and architecture of Hoi An. Fly to Ho Chi Minh City, where you’ll have time to explore at leisure and visit the Cu Chi tunnel complex to learn about the country’s wartime history. Continue onto Phnom Penh, the bustling capital of Cambodia and then onwards to Siem Reap, where you will marvel at the grand remnants of the Khmer empire on a tour of UNESCO-listed Angkor Wat.

Don’t miss your opportunity to explore two incredible destinations with return international and two internal flights, an overnight cruise, 12 nights of accommodation, 17 meals and more.

Want more? Upgrade to the luxury package for 5-star accommodation throughout. Add extra days to your itinerary with Arrive Early in Hanoi, Vietnam and Stay Behind in Siem Reap, Cambodia packages. You can also choose a 17-day itinerary with a Siem Reap extension.

Tour Inclusions

HIGHLIGHTS
  • Enjoy small group touring with a maximum of 20 travellers
  • Experience the welcoming hospitality and culture of Vietnam
  • Discover the ancient town of Hoi An on a guided walking tour
  • Learn about the history of the Vietnam War at the Cu Chi Tunnels
  • Sail among the tranquil waters and limestone islands of Ha Long Bay
  • Enjoy time at leisure in Hoi An, a UNESCO World Heritage-listed town
  • Discover the real life of Hanoian people on a guided walking tour of Hanoi
  • Travel the beautiful countryside of Cambodia
  • Visit the ancient temples of Angkor Wat and Angkor Thom
  • Discover Phnom Penh on a day free at leisure
FLIGHTS
  • Return international full-service flights (economy class) surcharges may apply
  • Two internal flights from Hanoi to Da Nang, and Da Nang to Ho Chi Minh City
CRUISE
  • 1-night traditional Vietnamese junk boat cruise in Ha Long Bay
ACCOMMODATION
  • Premium Package: 12 nights of 4-star hotel accommodation

OR

  • Luxury Package: 12 nights of 5-star hotel accommodation
DINING
  • Enjoy 17 meals including daily breakfast
ESSENTIALS
  • English speaking local tour guides
  • Airline taxes and surcharges
TRANSPORT
  • Transportation by air-conditioned vehicles
TRANSFERS
  • Return airport transfers
17-DAY PACKAGE WITH SIEM REAP EXTENSION

Includes all of the above, plus the following:
Premium Package:

  • Two additional nights of 4-star hotel accommodation
  • Enjoy two additional meals

OR
Luxury Package:

  • Two additional nights of 5-star hotel accommodation
  • Enjoy two additional meals
UPGRADES
  • Arrive Early: Arrive up to 30 days before your tour starts (does not include hotel accommodation, meals or transfers)
  • Stay Behind: Return up to 30 days after your tour concludes (does not include hotel accommodation, meals or transfers)
  • Stopover Packages: Break up the long-haul flight with a stopover at a fantastic location (see checkout for details)
  • Optional Tours: Optional experiences and tours are available to add to your itinerary (see checkout for details)
  • Flight Upgrades: Upgrade to Business Class (see checkout for details)
  • Preferred Airline: Fly with a preferred airline (see checkout for details)

Please note: Extra charges may apply. See the Important Info section and checkout cart for fees and details.

Itinerary 1
Day 1 Australia (or New Zealand) to Hanoi, Vietnam

Today depart Australia (or New Zealand) for your flight to Hanoi, Vietnam. On arrival, be picked up by a tour representative and transferred to the hotel.

Please note: Due to flight scheduling and availability, some departures may occur on Day 0. Affected customers must be available to depart the day before. Flight times will be indicated on your final documents, issued 4-6 weeks before departure.

Overnight: Hanoi (Premium or Luxury Option)

Meals included: In-Flight

Day 2 Hanoi - Ha Long Bay Overnight Cruise

For approximately 180 kilometres, journey past farmlands and rice paddy fields to Ha Long Bay. Here you'll embark on board your traditional junk-style vessel for an overnight cruise through the UNESCO World Heritage-Listed area. Settle into your deck chair and cruise through picturesque emerald waters while marvelling at the towering limestone karst islands. Enjoy a seafood lunch before taking part in some afternoon activities such as swimming, relaxing on a remote beach, climbing to the top of a lookout for an amazing panoramic view or taking a ride on a rowing boat into a secluded bay.

Cruise further into the bay to visit a pearl farm before watching a cooking demonstration featuring traditional Vietnamese cuisine, followed by dinner on board. Drop anchor in the late evening for an overnight stay among the dramatic limestone peaks.

Please note: We recommend packing an overnight bag only for your cruise. The remainder of your luggage will be securely stored or you can take all of your belongings onboard if you’d prefer.

Overnight: Ha Long Bay (Premium or Luxury Option)

Meals included: Breakfast; Lunch; Dinner

Day 3 Ha Long Bay Cruise - Hanoi

Wake early for an optional tai chi class on deck before enjoying breakfast and climbing aboard the tender for a visit to Sung Sot Cave (Surprise Cave), a colourful grotto of giant stalactites and stalagmites.

Return to the boat and enjoy a short cooking class where you will learn to prepare local delicacies such as spring rolls. You'll then enjoy a light brunch on board, followed by a relaxing trip back into port where you will disembark and return approximately 180 kilometres to Hanoi. Upon arrival, check into the hotel for an evening of leisure. Alternatively, you can choose to take part in an optional evening activity (not included).

Optional Activity: Water Puppet Performance & Vietnamese Dinner - $60 AU per person
Sit back and watch a traditional and unique performance of water puppetry originating in the Red River Delta of northern Vietnam. Each show lasts approximately 45 minutes and includes lively illustrative Vietnamese pastoral scenes of rural daily life as well as fairy legends. Afterwards, head into the Old Quarter and feast on a dinner of authentic dishes such as Goi Cuon Tom Thit (fresh rice paper roll with prawn and pork), Pho bo (noodle soup with beef), Bun Cha (BBQ Vietnamese pork meatballs with noodles), Goi Ga Hoa Chuoi (banana blossom salad with chicken) and Che Nep Dua (sticky rice in coconut cream).

Please note: Depending on the timing of the water puppet performance, dinner may be enjoyed prior to the show.

Overnight: Hanoi (Premium or Luxury Option)

Meals included: Breakfast; Lunch

Day 4 Hanoi - Hoi An

This morning, set off on a walking tour to discover the real life of Hanoi people. Visit a local market and mingle with the vendors, stroll around the picturesque West Lake and enter Quan Thanh, a sacred Taoist temple, and Cua Bach Parish Church, a Roman Catholic church built in the early 20th century by the French administration that is one of the most beautiful in Hanoi.

In the afternoon you will be transferred to the airport for your flight to Da Nang. Upon arrival, you will be transferred to your accommodation in Hoi An.

Overnight: Hoi An (Premium or Luxury Option)

Meals included: Breakfast

Day 5 Hoi An Walking Tour & Afternoon at Leisure

This morning, set off with your local guide on a walking tour to discover the ancient town of Hoi An. Start with a visit to the Museum of History and Culture, which showcases relics that span 2,000 years of Hoi An's rich history. Gain insight into the local heritage and view several Cham artifacts and photographs before continuing on to the Japanese Covered Bridge, constructed in the 1590s by the Japanese community to link it with the Chinese quarters. Stroll through the central market, discover various fresh and dried ingredients used to create delicious Vietnamese food and meet some of the local vendors. Step into the Phuc Kien Assembly Hall, dedicated to Thien Hau, the goddess of the sea. Finally, uncover the unique architecture of Tan Ky's ancient house. Built over two centuries ago, the design highlights the influence of both European, Vietnamese and Chinese styles.

Finish the day back at the hotel for an afternoon of leisure. Alternatively, join an optional local market cooking experience (not included).

Optional Tour: Local Market Tour & Cooking Class - $60 AU per person
This afternoon, head to Hoi An’s colourful local market and soak in its buzzing atmosphere, breathe in the aromas and take the opportunity to interact with the local sellers. Accompanied by your local chef, purchase some of the ingredients used in your cooking workshop. Continue to Tra Que, a picturesque village a short distance from the centre of town, and meet some of the farmers. Learn more about this community farm project and the traditional techniques including fertilising with seaweed before stepping inside to start your workshop. Watch as the chef guides you through several home-style recipes including a savoury pancake wrapped in rice paper before sitting down to savour your dishes

Overnight: Hoi An (Premium or Luxury Option)

Meals included: Breakfast

Day 6 Hoi An Day Free Day

Today, enjoy a day free at leisure to explore this fascinating town. Alternatively, you can take the opportunity to join an optional tour (not included).

Optional Activity: Full-Day Tour of Ba Na Hills, Golden Bridge & Da Nang - $170 AU per person
Early this morning you will be picked up from the hotel and travel to Ba Na Hill Station on the outskirts of Da Nang. Take a cable car to Ba Na Hills to enjoy amazing views. Here you will visit an old French cellar (Debay Ancient Wine Cellar), a flower garden - Le Jardin D’amour, Linh Ung Pagoda, a wax statue museum and the iconic Golden Bridge. Afterwards, enjoy free time to explore this resort park before travelling onwards to Da Nang where lunch will be provided. In the afternoon, return to Hoi An where you may enjoy the remainder of the day at leisure.

Overnight: Hoi An (Premium or Luxury Option)

Meals included: Breakfast

Day 7 Hoi An - Ho Chi Minh City

After breakfast, you will be transferred to nearby Da Nang airport for your onward flight to Ho Chi Minh City (formerly Saigon) which is located in the south of the country (approximately 1 and a half-hour flight).

Upon arrival, you will be picked up and transferred to your hotel accommodation where you may enjoy the remainder of the day at leisure.

Overnight: Ho Chi Minh City (Premium or Luxury Option)

Meals included: Breakfast

Day 8 Ho Chi Minh City - Cu Chi Tunnels Tour

Journey approximately 60 kilometres to the Cu Chi Tunnels, constructed by Vietnamese fighters during the country’s long fight for independence. Watch a short introduction video to learn more about their construction before exploring a section of tunnels used as hospitals, schools, kitchens, weapon storage, command centres and living quarters. The hidden tunnel system was an excellent way for the Vietcong to move around the countryside undetected by foreign troops and was at one stage home to around 10,000 people. View the remains of American tanks and numerous bomb craters before returning to Ho Chi Minh City where you will have the option of being dropped back at the hotel, or at the nearby War Remnants Museum (entrance not included).

Afterwards, spend the remainder of the day at leisure.

Overnight: Ho Chi Minh City (Premium or Luxury Option)

Meals included: Breakfast

Day 9 Ho Chi Minh City Free Day

Spend today at leisure, or alternatively take part in an optional tour (not included).

Optional Activity: Mekong Delta Tour $80 AU per person
This morning, after breakfast, you will be picked up from the hotel and travel approximately one and a half hours to the city of My Tho on the banks of the Mekong. Upon arrival, board a motor boat and cruise along the river to Xep Canal where you will transfer to canoes in order to navigate the smaller canals. These canals are lovely places where you can escape the traffic of the main river. Here you will cruise under coconut trees before arriving at a small islet. Disembark and walk around a small local village. Stop at a local family’s home to enjoy tropical fruit, honey tea and wine and listen to traditional Vietnamese music performed by the villagers. Afterwards, continue onwards to another islet where a traditional Vietnamese lunch will be prepared by a local family (included). In the afternoon return to Ho Chi Minh City and your hotel accommodation.

Please note: This tour involves travel in smaller traditional river boats, which may be difficult for less mobile and/or elderly travellers to get in and out of.

Overnight: Ho Chi Minh City (Premium or Luxury Option)

Meals included: Breakfast

Day 10 Ho Chi Minh City, Vietnam - Phnom Penh, Cambodia

Today early in the morning you will be picked up at the hotel to begin your journey to Phnom Penh, Cambodia by way of a tourist bus (this applies to both group and private tour travelers). Stop at the Vietnam and Cambodia Moc Bai Bavet border for visa processing (visa cost not included) and then continue onwards to Phnom Penh. This journey of approximately 230 kilometres can take anywhere between 6 to 8 hours depending on the visa processing times at the border. However, an optional flight upgrade option is available (see below).

On arrival, be welcomed by the tour guide and transferred to the hotel. The remainder of the day is free to spend relaxing or exploring Phnom Penh.

Please note:
• For customers who would prefer to fly to Phnom Penh rather than take the tourist bus, a flight upgrade option is available for $260 per person which includes an afternoon flight from Ho Chi Minh City and airport transfers in Ho Chi Minh City and Phnom Penh.
• Flights are subject to schedule changes and/or delays and may not always arrive in Phnom Penh before the bus.

Overnight: Phnom Penh (Premium or Luxury Option)

Meals included: Breakfast

Day 11 Phnom Penh Day Free Day

Today is free at leisure to explore the capital city of Cambodia or alternatively, you may choose to join an optional ‘Choeung Ek’ Killing Fields and Phnom Penh city tour.

Optional Activity: ‘Choeung Ek’ Killing Fields & Phnom Penh City Tour - $120 AU per person
After breakfast, you will be picked up from the hotel to explore the capital city with its bustling Central Market, the Independence Monument and Wat Ounalom. Enjoy a set lunch at a local restaurant, before continuing onwards to the Tuol Sleng Prison Museum and the notorious 'Killing Fields' of Choeung Ek, gaining deep insight into the painful rule of the Khmer Rouge. Afterwards, you will visit the Royal Palace and the sacred Silver Pagoda, which is known for its silver-tiled floor. Upon completion of the tour, you will be transferred back to your hotel.

Overnight: Phnom Penh (Premium or Luxury Option)

Meals included: Breakfast

Day 12 Phnom Penh - Siem Reap

After an early breakfast at the hotel, depart on an approximately 320-kilometre journey for Siem Reap by way of a tourist bus (this applies to both group and private tour travellers). Pass through the provinces of Kandal, Kampong Cham and Kampong Thom. On arrival, be greeted by a tour guide in Siem Reap and transfer to the hotel for an afternoon of leisure.

Overnight: Siem Reap (Premium or Luxury Option)

Meals included: Breakfast

Day 13 Full Day Temples of Angkor Wat Tour

Today, set out on your full day tour to Angkor Wat, the most balanced, the most harmonious and the most perfect Khmer temple. It shows Khmer art, which reached the height of its glory in the 12th century. See the south gate of Angkor Thom, then visit the Terrace of Elephants, which used to be a base for the king’s grand audience hall and the Terrace of the Leper king, which was a terrace that housed the royal crematory.

Afterwards, enjoy a set lunch at a local restaurant before visiting Ta Prohm Temple which has been deliberately left as it was discovered. Ta Prohm has been relatively untouched since it was discovered and retains much of its mystery, and the most famous of all the temples on the plain of Angkor: Angkor Wat. The temple complex covers 81 hectares and is comparable in size to the Imperial Palace in Beijing. Its distinctive five towers are emblazoned on the Cambodian flag and the 12th-century masterpiece is considered by art historians to be the prime example of classical Khmer art and architecture. Later, transfer back to the hotel for an evening of leisure.

Overnight: Siem Reap (Premium or Luxury Option)

Meals included: Breakfast; Lunch

Day 14 Siem Reap, Cambodia - Australia (or New Zealand)

Today is your last day in Cambodia! You will be picked up from the hotel and transferred to the airport for your return flight home after the trip of a lifetime. A packed breakfast will be provided for travellers with an early departure.


Please note: Standard check-out time is 10:00 and for travellers with an afternoon or evening departure, luggage storage will be available at the hotel reception so you may enjoy the day at leisure before transferring to the airport.

Meals included: Breakfast; In-Flight

Day 15 Arrive in Australia (or New Zealand)

Itinerary 2
Day 1 Australia (or New Zealand) - Hanoi, Vietnam

Today depart Australia (or New Zealand) for your flight to Hanoi, Vietnam. On arrival, be picked up by a tour representative and transferred to the hotel.

Please note: Due to flight scheduling and availability, some departures may occur on Day 0. Affected customers must be available to depart the day before. Flight times will be indicated on your final documents, issued 4-6 weeks before departure.

Overnight: Hanoi (Premium or Luxury Option)

Meals included: In-Flight

Day 2 Hanoi - Ha Long Bay Overnight Cruise

For approximately 180 kilometres, journey past farmlands and rice paddy fields to Ha Long Bay. Here you'll embark on board your traditional junk-style vessel for an overnight cruise through the UNESCO World Heritage-Listed area. Settle into your deck chair and cruise through picturesque emerald waters while marvelling at the towering limestone karst islands. Enjoy a seafood lunch before taking part in some afternoon activities such as swimming, relaxing on a remote beach, climbing to the top of a lookout for an amazing panoramic view or taking a ride on a rowing boat into a secluded bay.

Cruise further into the bay to visit a pearl farm before watching a cooking demonstration featuring traditional Vietnamese cuisine, followed by dinner on board. Drop anchor in the late evening for an overnight stay among the dramatic limestone peaks.

Please note: We recommend packing an overnight bag only for your cruise. The remainder of your luggage will be securely stored or you can take all of your belongings onboard if you’d prefer.

Overnight: Ha Long Bay (Premium or Luxury Option)

Meals included: Breakfast; Lunch; Dinner

Day 3 Ha Long Bay Cruise - Hanoi

Wake early for an optional tai chi class on deck before enjoying breakfast and climbing aboard the tender for a visit to Sung Sot Cave (Surprise Cave), a colourful grotto of giant stalactites and stalagmites.

Return to the boat and enjoy a short cooking class where you will learn to prepare local delicacies such as spring rolls. You'll then enjoy a light brunch on board, followed by a relaxing trip back into port where you will disembark and return approximately 180 kilometres to Hanoi. Upon arrival, check into the hotel for an evening of leisure. Alternatively, you can choose to take part in an optional evening activity (not included).

Optional Activity: Water Puppet Performance & Vietnamese Dinner - $60 AU per person
Sit back and watch a traditional and unique performance of water puppetry originating in the Red River Delta of northern Vietnam. Each show lasts approximately 45 minutes and includes lively illustrative Vietnamese pastoral scenes of rural daily life as well as fairy legends. Afterwards, head into the Old Quarter and feast on a dinner of authentic dishes such as Goi Cuon Tom Thit (fresh rice paper roll with prawn and pork), Pho bo (noodle soup with beef), Bun Cha (BBQ Vietnamese pork meatballs with noodles), Goi Ga Hoa Chuoi (banana blossom salad with chicken) and Che Nep Dua (sticky rice in coconut cream).

Please note: Depending on the timing of the water puppet performance, dinner may be enjoyed prior to the show.

Overnight: Hanoi (Premium or Luxury Option)

Meals included: Breakfast; Lunch

Day 4 Hanoi - Hoi An

This morning, set off on a walking tour to discover the real life of Hanoi people. Visit a local market and mingle with the vendors, stroll around the picturesque West Lake and enter Quan Thanh, a sacred Taoist temple, and Cua Bach Parish Church, a Roman Catholic church built in the early 20th century by the French administration that is one of the most beautiful in Hanoi.

In the afternoon you will be transferred to the airport for your flight to Da Nang. Upon arrival, you will be transferred to your accommodation in Hoi An.

Overnight: Hoi An (Premium or Luxury Option)

Meals included: Breakfast

Day 5 Hoi An Walking Tour & Free Afternoon

This morning, set off with your local guide on a walking tour to discover the ancient town of Hoi An. Start with a visit to the Museum of History and Culture, which showcases relics that span 2,000 years of Hoi An's rich history. Gain insight into the local heritage and view several Cham artifacts and photographs before continuing on to the Japanese Covered Bridge, constructed in the 1590s by the Japanese community to link it with the Chinese quarters. Stroll through the central market, discover various fresh and dried ingredients used to create delicious Vietnamese food and meet some of the local vendors. Step into the Phuc Kien Assembly Hall, dedicated to Thien Hau, the goddess of the sea. Finally, uncover the unique architecture of Tan Ky's ancient house. Built over two centuries ago, the design highlights the influence of both European, Vietnamese and Chinese styles.

Finish the day back at the hotel for an afternoon of leisure. Alternatively, join an optional local market cooking experience (not included).

Optional Tour: Local Market Tour & Cooking Class - $60 AU per person
This afternoon, head to Hoi An’s colourful local market and soak in its buzzing atmosphere, breathe in the aromas and take the opportunity to interact with the local sellers. Accompanied by your local chef, purchase some of the ingredients used in your cooking workshop. Continue to Tra Que, a picturesque village a short distance from the centre of town, and meet some of the farmers. Learn more about this community farm project and the traditional techniques including fertilising with seaweed before stepping inside to start your workshop. Watch as the chef guides you through several home-style recipes including a savoury pancake wrapped in rice paper before sitting down to savour your dishes

Overnight: Hoi An (Premium or Luxury Option)

Meals included: Breakfast

Day 6 Hoi An Day Free Day

Today, enjoy a day free at leisure to explore this fascinating town. Alternatively, you can take the opportunity to join an optional tour (not included).

Optional Activity: Full-Day Tour of Ba Na Hills, Golden Bridge & Da Nang - $170 AU per person
Early this morning you will be picked up from the hotel and travel to Ba Na Hill Station on the outskirts of Da Nang. Take a cable car to Ba Na Hills to enjoy amazing views. Here you will visit an old French cellar (Debay Ancient Wine Cellar), a flower garden - Le Jardin D’amour, Linh Ung Pagoda, a wax statue museum and the iconic Golden Bridge. Afterwards, enjoy free time to explore this resort park before travelling onwards to Da Nang where lunch will be provided. In the afternoon, return to Hoi An where you may enjoy the remainder of the day at leisure.

Overnight: Hoi An (Premium or Luxury Option)

Meals included: Breakfast

Day 7 Hoi An - Ho Chi Minh City

After breakfast, you will be transferred to nearby Da Nang airport for your onward flight to Ho Chi Minh City (formerly Saigon) which is located in the south of the country (approximately 1 and a half-hour flight).

Upon arrival, you will be picked up and transferred to your hotel accommodation where you may enjoy the remainder of the day at leisure.

Overnight: Ho Chi Minh City (Premium or Luxury Option)

Meals included: Breakfast

Day 8 Ho Chi Minh City - Cu Chi Tunnels Tour

Journey approximately 60 kilometres to the Cu Chi Tunnels, constructed by Vietnamese fighters during the country’s long fight for independence. Watch a short introduction video to learn more about their construction before exploring a section of tunnels used as hospitals, schools, kitchens, weapon storage, command centres and living quarters. The hidden tunnel system was an excellent way for the Vietcong to move around the countryside undetected by foreign troops and was at one stage home to around 10,000 people. View the remains of American tanks and numerous bomb craters before returning to Ho Chi Minh City where you will have the option of being dropped back at the hotel, or at the nearby War Remnants Museum (entrance not included).

Afterwards, spend the remainder of the day at leisure.

Overnight: Ho Chi Minh City (Premium or Luxury Option)

Meals included: Breakfast

Day 9 Ho Chi Minh City Day Free Day

Spend today at leisure, or alternatively take part in an optional tour (not included).

Optional Activity: Mekong Delta Tour $80 AU per person
This morning, after breakfast, you will be picked up from the hotel and travel approximately one and a half hours to the city of My Tho on the banks of the Mekong. Upon arrival, board a motor boat and cruise along the river to Xep Canal where you will transfer to canoes in order to navigate the smaller canals. These canals are lovely places where you can escape the traffic of the main river. Here you will cruise under coconut trees before arriving at a small islet. Disembark and walk around a small local village. Stop at a local family’s home to enjoy tropical fruit, honey tea and wine and listen to traditional Vietnamese music performed by the villagers. Afterwards, continue onwards to another islet where a traditional Vietnamese lunch will be prepared by a local family (included). In the afternoon return to Ho Chi Minh City and your hotel accommodation.

Please note: This tour involves travel in smaller traditional river boats, which may be difficult for less mobile and/or elderly travellers to get in and out of.

Overnight: Ho Chi Minh City (Premium or Luxury Option)

Meals included: Breakfast

Day 10 Ho Chi Minh City, Vietnam - Phnom Penh, Cambodia

Today early in the morning you will be picked up at the hotel to begin your journey to Phnom Penh, Cambodia by way of a tourist bus (this applies to both group and private tour travelers). Stop at the Vietnam and Cambodia Moc Bai Bavet border for visa processing (visa cost not included) and then continue onwards to Phnom Penh. This journey of approximately 230 kilometres can take anywhere between 6 to 8 hours depending on the visa processing times at the border. However, an optional flight upgrade option is available (see below).

On arrival, be welcomed by the tour guide and transferred to the hotel. The remainder of the day is free to spend relaxing or exploring Phnom Penh.

Please note:
• For customers who would prefer to fly to Phnom Penh rather than take the tourist bus, a flight upgrade option is available for $260 per person which includes an afternoon flight from Ho Chi Minh City and airport transfers in Ho Chi Minh City and Phnom Penh.
• Flights are subject to schedule changes and/or delays and may not always arrive in Phnom Penh before the bus.

Overnight: Phnom Penh (Premium or Luxury Option)

Meals included: Breakfast

Day 11 Phnom Penh Day Free Day

Today is free at leisure to explore the capital city of Cambodia or alternatively, you may choose to join an optional ‘Choeung Ek’ Killing Fields and Phnom Penh city tour.

Optional Activity: ‘Choeung Ek’ Killing Fields & Phnom Penh City Tour - $120 AU per person
After breakfast, you will be picked up from the hotel to explore the capital city with its bustling Central Market, the Independence Monument and Wat Ounalom. Enjoy a set lunch at a local restaurant, before continuing onwards to the Tuol Sleng Prison Museum and the notorious 'Killing Fields' of Choeung Ek, gaining deep insight into the painful rule of the Khmer Rouge. Afterwards, you will visit the Royal Palace and the sacred Silver Pagoda, which is known for its silver-tiled floor. Upon completion of the tour, you will be transferred back to your hotel.

Overnight: Phnom Penh (Premium or Luxury Option)

Meals included: Breakfast

Day 12 Phnom Penh - Siem Reap

After an early breakfast at the hotel, depart on an approximately 320-kilometre journey for Siem Reap by way of a tourist bus (this applies to both group and private tour travellers). Pass through the provinces of Kandal, Kampong Cham and Kampong Thom. On arrival, be greeted by a tour guide in Siem Reap and transfer to the hotel for an afternoon of leisure.

Overnight: Siem Reap (Premium or Luxury Option)

Meals included: Breakfast

Day 13 Full Day Temples of Angkor Wat Tour

Today, set out on your full-day tour to Angkor Wat, the most balanced, the most harmonious and the most perfect Khmer temple. It shows Khmer art, which reached the height of its glory in the 12th century. See the south gate of Angkor Thom, then visit the Terrace of Elephants, which used to be a base for the king’s grand audience hall and the Terrace of the Leper king, which was a terrace that housed the royal crematory.

Afterwards, enjoy a set lunch at a local restaurant before visiting Ta Prohm Temple which has been deliberately left as it was discovered. Ta Prohm has been relatively untouched since it was discovered and retains much of its mystery, and the most famous of all the temples on the plain of Angkor: Angkor Wat. The temple complex covers 81 hectares and is comparable in size to the Imperial Palace in Beijing. Its distinctive five towers are emblazoned on the Cambodian flag and the 12th-century masterpiece is considered by art historians to be the prime example of classical Khmer art and architecture. Later, transfer back to the hotel for an evening of leisure.

Overnight: Siem Reap (Premium or Luxury Option)

Meals included: Breakfast; Lunch

Day 14 Tonle Sap Tour

After breakfast, travel by air-conditioned vehicle to reach Cambodia’s largest freshwater lake, Tonle Sap. Classified as a UNESCO Biosphere Reserve, the lake feeds the Mekong River during the dry season and swells during monsoons. This is the largest permanent freshwater lake in Southeast Asia and flows into the Tonle Sap River, joining the Mekong in Phnom Penh. Here you will board a local boat at the riverbank for an approximate 30-minute ride to Kompong Phluk, the largest floating village on the lake, where you’ll spend the rest of the morning. Observe with fascination as the Cambodian villagers go about their days, gaining a better sense of how their lives are shaped by the water’s rhythms. This 'floating village' includes floating schools, police stations and much more, and the 'village' moves from place to place following water levels.

Finish up back in Siem Reap where you may enjoy the remainder of the day at leisure.

Overnight: Siem Reap (Premium or Luxury Option)

Meals included: Breakfast

Day 15 Siem Reap Day Free Day

Today is free at leisure to explore Siem Reap.

Overnight: Siem Reap (Premium or Luxury Option)

Meals included: Breakfast

Day 16 Siem Reap - Australia (or New Zealand)

Today is your last day in Cambodia! You will be picked up from the hotel and transferred to the airport for your return flight home after the trip of a lifetime. A packed breakfast will be provided for travellers with an early departure.


Please note: Standard check-out time is 10:00 and for travellers with an afternoon or evening departure, luggage storage will be available at the hotel reception so you may enjoy the day at leisure before transferring to the airport.

Meals included: Breakfast; In-Flight

Day 17 Arrive in Australia (or New Zealand)

Important Info

Booking information
 
After purchase, you will receive a receipt and a Purchase Confirmation, directing you to an online Passenger Information Form. You must complete the Passenger Information Form within 72 hours of purchase. Any special requests, preferences and optional extras MUST be clearly stated in your Passenger Information Form. Any change requested after submitting your Passenger Information Form cannot be guaranteed, is strictly subject to availability and will incur surcharges as outlined in the Schedule of Fees below.
 
On purchasing this Travel Offer, you are bound by the General Terms and Conditions and the specific terms and conditions outlined in this Important Information. 
 
Please note: All countries and territories have different entry requirements in relation to vaccinations, quarantine/isolation periods and travel restrictions. Due to the evolving nature, we would ask all of our customers to monitor, meet and adhere to the specific requirements of their intended destination(s) in the lead-up to and immediately before travel, as well as any requirements post-travel upon their return.
 
CANCELLATION POLICY 
Covid-19 Booking Policy  
TripADeal Tour packages are non-refundable. If your Tour package is affected by Covid-19-related travel restrictions and you are unable to travel, you will receive either a free date change (credit that is specific to your original package and purchase value) or an open credit less any non-recoverable supplier fees to the value of your original purchase for use on any other package available via the TripADeal website. 
 
Please note: Date change credits are subject to availability and not guaranteed until confirmed by TripADeal, not the tour operator you are due to stay with. You are strongly advised to purchase travel insurance with Covid-19 protection after purchase. The standard cancellation policy will apply if you cannot travel because you have tested positive for Covid-19. 
 
Please note: All additional charges are payable directly to your Travel Consultant in AUD (unless otherwise stated). 
 
Offer essentials
 
This travel offer is valid for travel on selected dates until the 21st December 2025.
 
This travel offer is priced per person based on a twin share. 
 
Single Traveller Supplement  
For solo travellers, a mandatory single supplement applies:
• 15-Day Premium Package: $800 per person.
• 17-Day Premium Package: $1000 per person.
• 15-Day Luxury Package: $1550 per person.
• 17-Day Luxury Package: $1900 per person. 
 
Departure Dates
Premium Package: 2024
August: 6, ^7, 20
September: ^4, ^11, ^17, ^18, ^25
October: *^1
November: *26, *27
December: *^3, *4, *^^11, *^^17, *^^18 
 
Premium Package: 2025 
January: *^^6, *^13, *^15
February: *3, *5, *10, *17, *19, *24
March: *3, *5, *10, *12, *17, *^24, *^31
April: *^7, *^14, *21, *28, *30
May: 5, 7, 12, 19, 26
June: 2, 9, 16, ^23, ^30
July: ^7, 14, 21, 28
August: 4, 11, 18, 25
September: 1, ^8, ^15, ^22, ^29
October: *6, *13, *20, *27
November: *3, *5, *10, *12, *^17, *^24
December: *^1, *^8, *^^15 
  
Luxury Package: 2024 
August: 24
September: 7, ^21
October: **12, **26
November: **9, **^23
December: **^^7 
 
Luxury Package: 2025 
January: **^12, **19
February: **9, **16, **23
March: **2, **9, **16, **^23, **^30
April: **^6, **^13, **20, **27
May: 4, 11, 18, 25
June: 1, 8, 15, ^22, ^29
July: ^6, 13, 20, 27
August: 3, 10, 17, 24, 31
September: ^7, ^14, ^21, ^28
October: **5, **12, **19, **26
November: **2, **9, **^16, **^23, **^30
December: **^7, **^^14, **^^21
Please note: See checkout for live dates and availability. 



 



Surcharges   



Please note:



• Dates/months with a * incur a high season surcharge of $150 per person.



• Dates/months with a ** incur a high season surcharge of $200 per person.



• Dates/months with a ^ incur a high season surcharge of $400 per person.



• Dates/months with a ^^ incur a high season surcharge of $950 per person.  



 



Departure Cities  



Sydney, Melbourne, *Brisbane, *Adelaide, Perth or *Auckland 



 



Departure City Surcharges  



*Brisbane or Adelaide: $200 per person



*Auckland: $500 per person



 



Flights


Full-Service Airline(s) Used  



• Cabin class: Economy class



• Airlines: Vietnam Airlines, Singapore Airlines, China Southern Airlines, Malaysia Airlines, Thai Airways, Cathay Pacific, Qantas Airways, Emirates, Virgin Australia, Korean Airlines, Japan Airlines, Bangkok Airways, Air New Zealand and codeshare partners (subject to availability). 



Please note: TripADeal cannot accommodate one-way flights. Travellers must take all included flights within the package, and any flights intentionally forfeited will result in later flights being subject to cancellation.  



 



Preferred Airline Surcharge



• Cabin Class: Economy Class



• Singapore Airlines: $500 per person 



Please note: 



• Preferred airlines are subject to availability. If we are unable to fulfil your request, the above extra cost will be refunded.



• On any upgrade purchase, short-haul flights and domestic flight sectors are not guaranteed, subject to aircraft configuration.



• Guaranteed airline refers to the marketing carrier and could include codeshare partners. 



 



Arrive Early in Hanoi, Vietnam  



$300 per person, subject to availability.  



High season dates range up to $700 per person, subject to availability.



Please note:



• This fee does not include extra nights' accommodation, meals or airport transfers.



• Arrivals before your selected departure date can only be booked up to one month before check-out. Should you wish to arrive earlier, please contact TripADeal to request availability. *Additional costs may apply.



• No flight booking changes or cancellations are permitted after air tickets have been issued.



• Flight changes are subject to availability at the time of booking.



• High season arrive early can be purchased for up to $700



• High season surcharges apply to flights departing between the below date ranges (only available for purchase over the phone):



18th March 2024 - 30th April 2024



1st June 2024 - 14th August 2024



23rd September 2024 - 20th October 2024 



6th December 2024 - 31st January 2025



28th March 2025 - 27th April 2025



16th June 2025 - 20th July 2025



15th September 2025 - 12th October 2025



1st December 2025 - 31st January 2026



 



 



Stay Behind in Siem Reap, Cambodia  



$300 per person, subject to availability.  



High season dates range up to $700 per person, subject to availability.



Please note:



• This fee does not include extra nights' accommodation, meals or airport transfers.



• A stay behind can only be booked up to one month after your package end date upon check-out. Should you wish to stay later, please contact TripADeal to request availability. *Additional costs may apply.



• No flight booking changes or cancellations are permitted after air tickets have been issued.



• Flight changes are subject to availability at the time of booking.



• High season arrive early can be purchased for up to $700



• High season surcharges apply to flights departing between the below date ranges (only available for purchase over the phone):



18th March 2024 - 30th April 2024



1st June 2024 - 14th August 2024



23rd September 2024 - 20th October 2024 



6th December 2024 - 31st January 2025



28th March 2025 - 27th April 2025



16th June 2025 - 20th July 2025



15th September 2025 - 12th October 2025



1st December 2025 - 31st January 2026



 



Stopover Packages  



* Kuala Lumpur



Twin share: $800 per person/one way



Solo Traveller: $1200 one way



* Singapore



Twin share: $1200 per person/one way



Solo Traveller: $1800 one way



Includes:



• 2 nights in 4-star accommodation



• Daily breakfast



• Return airport transfers 



Please note: 



• When a pre and post-tour stopover is chosen, the same stopover location must be chosen each way, due to the airline used.



• When selecting an Arrive Early or Stay Behind in conjunction with a Stopover Package, the stopover will take place after the departure date you select for your Arrive Early or Stay Behind.



• Stopover packages are subject to availability.



• In the event that a purchased stopover package and a purchased guaranteed airline upgrade are not compatible, you will have the option to receive a refund for the guaranteed airline upgrade or be offered an alternative stopover city option, e.g if you choose to fly with Singapore Airlines you cannot stopover in Dubai.



• Blackout dates apply to flights departing between the below date ranges:



• 20th September 2024 - 22nd September 2024



 



Flight Class Upgrades



• Business class or Premium Economy: For pricing, please refer to the payment cart at checkout.



Please note



• Premium Economy is unavailable for departures from Brisbane and Perth. 



• Flight upgrades are subject to availability (if we cannot fulfil your request, the upgrade cost will be refunded).



• On any upgrade purchase, short-haul flights and domestic flight sectors are not guaranteed; subject to aircraft configuration.



 



Domestic Flight Information



• Hand carry-on luggage: 7 kilograms



• Checked baggage allowance: 20 kilograms



 



 



Accommodation


Accommodation Used



Premium Package



4-Star Properties



  • Hanoi: Flower Garden Hotel or similar
  • Hoi An: Le Pavillon Luxury Resort or similar
  • Ho Chi Minh City: Muong Thanh Saigon Centre Hotel or similar
  • Phnom Penh: The Onra Hotel or similar
  • Siem Reap: Tara Angkor Hotel or similar


 



Not Rated



  • Ha Long Bay: Le Journey Cruise or similar


 



 



Luxury Package



5-Star Properties



  • Hanoi: Pan Pacific Hanoi or similar
  • Hoi An: La Siesta Hoi An Resort & Spa or similar
  • Ho Chi Minh City: Hotel Grand Saigon or similar
  • Phnom Penh: Palace Gate Hotel & Resort or similar
  • Siem Reap: Borei Angkor Resort & Spa or similar


 



Not Rated



  • Ha Long Bay: Mila Cruise or similar


Please note: Accommodation/rooms offered are based on a lead-in room type and are subject to availability based on seasonality. In the instance a property is not available, a similar standard of accommodation will be provided. Properties will be confirmed and included in your travel pack, which you will receive 4-6 weeks before travel.



 



Extra Nights



Not available. 



Please note: If you are interested in booking additional nights of accommodation pre or post-tour, please wait until you receive your travel documentation approximately 4-6 weeks before departure for the confirmed list of hotels. If booking your own additional accommodation directly with the hotel, please be aware that you may be required to change rooms at the start/end of your tour. 



 



Maximum Room Capacity



2 people.



 



Child Policy



• No child discounts. The full price applies to all children travelling with their parents.



• Valid for children 8 years old and over.



Please note: Children must be accompanied by a responsible adult 18 years old and over to travel. No unaccompanied minors are allowed.



 



Triple Share



Not available.



 



Bedding Configuration



Twin or double bedding (subject to availability).



 



 



General information


Minimum group size 8, maximum group size 20 per vehicle.



 



Optional Tours/Activities



• Day 3: Traditional Vietnamese dinner and water puppet show - $60 AU per person



• Day 5: Explore a local market and join a cooking class - $60 AU per person



• Day 6: Ba Na Hills, Golden Bridge and Da Nang full-day tour: $170 AU per person



• Day 9: Mekong Delta day tour: $80 AU per person



• Day 10: Ho Chi Minh City to Phnom Penh flight upgrade - $260 AU per person 



• Day 11: ‘Choeung Ek’ killing fields and Phnom Penh city tour: $120 AU per person



 



Please note:



• Prices are based per person, are subject to availability, time permitting and weather conditions.



• The optional tours listed above must be purchased on checkout or over the phone before submitting your passenger information form (subject to availability). 



• Due to limited flight availability between Ho Chi Minh City and Phnom Penh passengers who purchase the flight upgrade option will most likely depart Ho Chi Minh City in the afternoon, and arrive in Phnom Penh in the evening. Flights are subject to schedule changes and/or delays and may not always arrive in Phnom Penh before the bus.



• Some tours require minimum numbers to operate.



• Optional tours will be a shared service with other travellers, even if booked on a Private Tour.



 



Exclusions


• Visa fees and requirements 



• Domestic transfers and flights not stated in the deal offer



• Meals/beverages not stated in the deal offer



• Highly recommended gratuities/tipping 



• Optional activities/tours 



• Personal expenses



• Travel insurance



 



 



Other important information
 



TOUR GUIDE VS. TOUR LEADER 



Tour Guide  



Often locals with intimate knowledge of an area, its culture, and history. Their role entails providing commentary, routing the tour, and seeing that people have a good time. They are a licensed, qualified expert who supplies specific information on the history, art, architecture and culture of the city/village/attraction where they are guiding the tour. The guide meets the group at the required place and leaves it at the end of the tour; they do not travel with the group. 



 



Tour Leader



An experienced person tasked with ensuring the smooth operation of tours, as well as providing practical support to passengers throughout the whole trip. Their role primarily includes assisting with accommodation, transportation between locations, and communication with tour guides at each stop. A tour leader may provide general guidance around a city or village and offer information on the place visited on the bus. However, they are not required to have specific art, architecture, or historical knowledge. They are not allowed to provide a guided tour or commentary of a city/village/attraction once there and, if caught doing so, can be fined. 



Please note: Tour leaders/guides are not a standard inclusion in all travel offers. Tour leaders/guides will only be made available when required to enhance the experience of the destination featured. 



 



CLIMATE & AVERAGE TEMPERATURES



Vietnam



Vietnam's climate can be divided into a tropical and a temperate zone, characterised by strong monsoon influences, a considerable amount of sun, high rate of rainfall and high humidity.



July is the hottest month in Hanoi with an average temperature of 29°C and the coldest is January at 17°C.



 



Cambodia



All year, Cambodia is warm to hot, featuring a climate dominated by the annual monsoon cycle with alternating wet and dry seasons.



April is the hottest month in Phnom Penh with an average temperature of 31°C and the coldest is January at 26°C.



 



FLIGHTS



Seat Selection & Frequent Flyer Points



At TripADeal, we do not arrange seat selection. It is essential to highlight that some airlines do not allow pre-selected seats. We strongly suggest you contact the airline directly with seating allocation requirements and/or arrive at the airport earlier to arrange your seating. While we do not add frequent flyer member details to bookings, you can do this directly with the airline once you have your flight information.



 



Passport Validity



Customers must provide valid passport details either at the time of purchase or no later than 45 days before the departure date. Failure to do so may result in the cancellation of the booking. Customers will be responsible for any costs and fees incurred in this instance.



 



COACH TOUR



Meals



17 meals in total are included in the 15-day standard package, and 19 meals are included in the 17-day extension package. For meals not included, the tour leader (when available) will offer assistance with reservations, suggestions and directions to local restaurants. It is your responsibility to notify TripADeal of any dietary requests/requirements. Please note: We will do our best to meet your requests/requirements; however, we cannot guarantee that we will always be able to.



 



Luggage



You will be responsible for all your personal belongings whilst on tour. You must carry your own luggage from the vehicle to the hotel room and back to the vehicle. The driver will assist with the uploading and offloading of bags from the vehicle.



 



OTHER



Mobility



If you would love to travel with TripADeal and require wheelchair access please contact our friendly sales and service team to inquire on your behalf.



 



Fitness Level Required



A leisurely level of fitness will be required. 



Leisurely is described as light walking, including up multiple stairs, and occasional hiking (may involve uneven surfaces).



Suitable for most fitness levels and mobility, it requires the ability to travel unassisted as well as get on and off vehicles and small boats.



Please note: If you have any concerns please consult your healthcare provider prior to purchase/travel.



 



Gratuities/Tipping



Land



Gratuities (tips) are not included for the services of the tour leader (when available) and driver throughout the tour. The highly recommended tip if you are happy with the services received is $10 AUD per person per day. This covers the guide/leader and the driver and will be collected on tour. For days where no touring is provided, but transfer services are provided, tipping is optional, but appreciated by drivers/guides. For free days at leisure tipping is not expected.



 



Please note: Tipping for services provided is always a matter of personal discretion; however, please be aware that many locals consider tipping part of their normal remuneration, and they may approach you for payment; there's no need to be intimidated by the request.



 



Sightseeing



Please note: If entrance to a site is affected by changes in operating hours or public holiday closures, your itinerary, where possible, may be adjusted, or a similar activity will be offered in its place (subject to availability).



 



Shopping



Shopping overseas can be a daunting and confusing experience, especially when there is a language barrier. Please be very cautious when foreign currencies and prices are involved. If paying by credit card, please pay close attention to the amount you are being charged and keep all your receipts. 



Do not make any purchases you are not comfortable with or feel pressured into. If you are uncertain or need assistance with the language barrier, please seek assistance from your Tour Guide/Leader.



Please refer to our Terms and Conditions regarding shopping for further information.



 



Visas


Vietnam



• Australian passport holders are eligible to apply online for a single entry electronic visa (e-visa), valid for up to a maximum of 30 days. Lodge your application online (for a non-refundable fee) with the Vietnamese National Web Portal of Immigration. You will be given a unique code to track your visa application status. Once your visa is granted, you must print it out and present it at check in. Keep this e-visa print out with you at all times during your travel in Vietnam.



• Some private online visa services and travel agents have scammed travellers or been involved in the public disclosure of the personal information of applicants for visas and 'visa issued on arrival' approval letters. To avoid such scams, only use official Government of Vietnam services to arrange your visa. Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate of Vietnam for up-to-date information.



 



Cambodia



• Australian passport holders travelling for tourism can apply for an e-visa online through the Cambodian Ministry of Foreign Affairs and International Cooperation.



• Alternatively a tourist visa can be arranged on arrival at the border for $35 USD per person (subject to change).



• Visas must be paid in USD currency at the border.



• Tourist visas are valid for thirty days.Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) can change at short notice. Contact the nearest Embassy or Consulate of Cambodia for up-to-date information.



Please start arranging your visa three weeks before departure to account for any delays due to consulate operating hours.



Important: Visa rules may have changed since Covid-19. 



Some countries and airlines may require you to obtain an additional visa before arrival. Please check with the nearest embassy, consulate or immigration department of the destination you're entering.



Please note: Passengers who are not Australian citizens must also check with the respective consulate or visa agency to determine what their visa requirements are and what personal identification is required.



It is also important to note that some areas of employment, such as journalism, government authorities and charity organisations, may have additional restrictions in applying for visas. This may, in turn, affect the type of application required.



Travel insurance


Embarking on your next trip is exciting, and while you hope the unexpected does not happen, it is best to be prepared. We strongly recommend you take out travel insurance when making your booking. Whether it’s a potential medical emergency, a flight cancellation, a delayed suitcase, or an unforeseen event, it's important to ensure you're adequately protected. For more information or advice visit https://www.tripadeal.com.au/travel-insurance



Schedule of fees


Voluntary Changes



Includes booking changes requested by you, including but not limited to those changes requiring an airline ticket or a Purchase Confirmation reissue.



 • Changes - $100.00 per booking and additional charges from the airline/cruise company/accommodation/other travel providers.



 



Name Changes Due To Passenger Error



• If the incorrect name has been advised to TripADeal, charges of $100.00 per booking and any additional charges applied by the airline/cruise company/accommodation/other travel providers.



 



Supplier Fees



In the event the Travel Offer you have purchased is unable to proceed, and/or a travel Supplier is unable to fulfil the Travel Offer due to external circumstances (Limitation of Liability e.g. a Force Majeure event), there may be a fee or amount of money that is withheld by our Suppliers and is unrecoverable. This may be due to non-refundable airline tickets, cancellation penalties with cruise cabins or unrecoverable payments with our land/accommodation partners. TripADeal has committed to these costs as your Agent and will endeavour to recover all funds committed and/or paid for your Travel Offer, but this may not be possible in all circumstances. If refunds are unavailable from Suppliers, we will endeavour to obtain a travel credit on the best terms available and communicate these outcomes to you. If TripADeal cannot obtain a refund or travel service credit, or part thereof, this cost is passed on to the customer as a Supplier Fee. This fee is not revenue-raising and is paid to or withheld by our suppliers when recovering payments.